FAQ

Welcome to Savile Row Eyewear. We've compiled answers to the most common questions about our premium frames, bespoke services, and collections. If you can't find what you're looking for, please don't hesitate to contact us.

Frames and Fit

Use your current glasses as a guide — measure the lens width, bridge width, and overall frame width in centimetres. Share these details, along with photos of yourself wearing your glasses, and we can assist you further or arrange a video consultation with our Managing Director to ensure the perfect fit.

These measurements refer to the lens width (45 mm), bridge width (20 mm), and temple length (145 mm). Together, they describe the overall proportions of your frame.

No. We craft frames only — each designed to be fitted with prescription lenses by your trusted optician. Our SUN COLLECTION, however, are supplied complete with sun lenses. In Lens options Grey, Green or Brown, 

Absolutely BESPOKEservice is at the heart of Savile Row. You can select from a wide range of colours, finishes, temple styles, and details to create your perfect pair. Simply contact us to explore the options.

The SHALLOW PANTO is a refined variation of our classic PANTO design, featuring a depth that’s 2 mm shallower for a slightly lighter, more contemporary silhouette.

Collections and Craftsmanship

Yes. Every frame is handcrafted in Cadore Italy using traditional techniques and meticulously finished to a Luxury standard.

We offer a variety of temple designs, including Beaufort, Standard Hockey, Windsor and Curl temples, each available in different finishes and lengths. These options can be explored within each product page.

In 2020, our century-old machinery — the same used at the originalALGHA WORKSin London — was transported to Italy for a full two-year restoration. Our current collections are crafted on these refurbished machines, combining the heritage of Algha with modern precision. While the Algha frames remain beautiful pieces of history, the new Savile Row collection represents the highest standard of contemporary luxury eyewear.

ASIAN FIT frames feature a subtle curvature to the temples and a gentle adjustment to the nose pads, offering a slightly wider overall fit and enhanced comfort for those with broader facial features. The term is an optical industry standard and refers solely to fit.

Orders and Returns

Yes, standard frames may be returned or exchanged within 14 days of receipt.

Returns are subject to deductions for import duties, commissions, and postage from the refunded amount. Alternatively, you may choose to receive the full value as store credit.

Bespoke frames, made to your personal specifications, are non-refundable.

Yes. We welcome partnerships with selected opticians and retailers. You can register through our dedicatedB2B PLATFORMfrom the website.

All new Savile Row frames are covered by a 24-month warranty against manufacturing defects.

Care and Maintenance

Yes. Replacement temples, rims, and other components can be supplied upon request — simply contact us and we’ll be happy to assist.CONTACT US TODAY

Please see ourFRAME CARE GUIDEfor detailed instructions on cleaning, storing, and maintaining your eyewear to preserve its longevity and lustre.

Shipping and Duties

Each pair of Savile Row frames is handcrafted to order in Italy. Production typically takes between 8 and 16 weeks, depending on the level of personalisation. Once complete, your order is shipped via FedEx International Priority, with delivery times ranging from 1–5 working days depending on your location. You’ll receive tracking details the moment your frames leave our atelier.

Yes, we ship worldwide. Complimentary shipping is offered on all orders over £500. Import duties and taxes are the responsibility of the recipient, as these are determined by local customs authorities. All new orders are dispatched from Italy, while Algha Vintage frames are shipped from the UK.

Further Inquiries

Should you require additional guidance regarding our curated eyewear collection or bespoke services, we invite you to connect with our distinguished team. At Savile Row Eyewear, we are committed to delivering the refined counsel and exceptional service that defines true craftsmanship.