1. Delivery

Standard delivery time is 8 weeks.

Bespoke or customised frames may require up to 16 weeks.

Manufacturing and dispatch begin once full payment has been received.

Please note: International orders may be subject to import duties and taxes upon arrival. These charges are set by your local customs authority and are not included in your purchase price.

1.1 Return Period

Frames purchased through the Savile Row e-boutique may be exchanged or returned for a refund within seven (7) days of delivery.

Please allow up to fourteen (14) business days for any approved refund to be processed.

Returned merchandise must be presented in its original packaging and accompanied by the original sales receipt.

Standard frames may be returned or exchanged subject to the conditions outlined below.

Returns are subject to deductions for import duties, taxes, commissions, and postage from the refunded amount.

Alternatively, customers may choose to receive the full purchase value as store credit.

Personalised, bespoke, or made-to-order frames, as well as any item showing signs of wear, cannot be returned or exchanged.

All returns and exchanges are subject to the conditions outlined in this policy.

1.2 Return Process

Products purchased on the Savile Row platform must be returned to:

Kudos Srl

Via Noai 5

32040 Domegge di Cadore (Belluno)

Italy

To return a product, please follow the steps below:

• Include the frame, all accessories, Technical Information, Authenticity Card, and all accompanying documents in the original Savile Row box

• Securely seal the return package

• Arrange shipment to the above address using your preferred courier

Customers must retain proof of return shipment and tracking details. Kudos cannot accept liability where proof of return shipment cannot be provided.

Only merchandise received and approved by Kudoswill be eligible for a refund or exchange.

Upon receipt, all items will undergo verification to ensure they meet the return conditions before any refund or exchange is processed.

1.3 Conditions to Return a Product

All Savile Row frames must be returned:

• In new and unused condition

• With all protective materials, tags, and stickers intact

• In the original Savile Row packaging

• With all accessories and documentation included

Returns will not be accepted if the product shows any signs of wear, damage, alteration, or use.

All returned items are subject to a strict Quality Control (QC) assessment. Items that do not pass QC will be returned to the customer and no refund or exchange will be issued.

Personalised, bespoke, and made-to-order frames are final sale.

1.4 Refunds

If your return meets all the above conditions, Kudos will make reasonable efforts to issue a refund to the original payment method within fourteen (14) business days of receiving the returned item.

Refunds will be processed less any applicable import duties, taxes, commissions, and return postage costs.

Alternatively, customers may opt to receive the full purchase amount as store credit.

Initial shipping costs are non-refundable, except where a product is confirmed to be defective.

1.5. Exchanges

Customers may request an exchange within seven (7) days of delivery, provided all return criteria are met.

Kudos will issue a PDF invoice by email showing:

• The value of the returned frame

• The value of the new frame requested

• Any difference to be refunded or paid

If the replacement frame costs less than the original, the difference will be refunded.

If it costs more, the difference must be paid before dispatch.

1.6. Defective Products

Every Savile Row frame undergoes rigorous quality control.

If you believe your product is defective, you may return it for inspection.

Items damaged through normal wear and tear will not be considered defective.

If Kudos confirms that a product is defective, the customer may choose one of the following:

• A replacement of the same model (subject to availability)

• An exchange for a different Savile Row frame (paying only the difference in value, if applicable)

• A full refund of the original purchase price

1.7. Import Duties, Taxes & Customs Fees

International orders may incur import duties, VAT, customs fees, or courier disbursement charges upon arrival in the destination country. These charges are determined by the local customs authority and are not included in your Savile Row purchase price.

Unless explicitly stated otherwise, the customer is responsible for payment of all import duties and fees.

If the courier is unable to collect these fees directly from the recipient and invoices Kudos Srl or Savile Row Eyewear for the outstanding amount, the customer agrees that these charges may be recovered using the payment method used at checkout and stored securely with our payment provider.

Customers will always be notified before any such charge is made.

Savile Row Eyewear cannot be held responsible for delays caused by customs processing, unpaid duties, or refusal to pay import charges.

1.8. Card Authorisation for Unpaid Customs Charges

By placing an order, the customer authorises Savile Row Eyewear to securely store their payment method through Stripe for the sole purpose of recovering unpaid import duties, VAT, customs charges or courier fees that have been billed back to Savile Row Eyewear.

Your payment method will only be charged if:

1. The courier attempts to collect duties/taxes;

2. The customer does not pay;

3. The courier invoices Savile Row Eyewear for the unpaid amount.

An email notification will always be sent prior to any such charge.

Savile Row Eyewear will never charge the saved payment method for any reason unrelated to unpaid import fees.

1.9. Customs Procedures & International Shipping Delays

International shipments are subject to customs procedures in the destination country.

Customs officers may request additional documentation from the recipient, which may delay delivery.

Failure to pay customs charges or provide required information may result in:

• Delayed delivery

• Parcel return

• Parcel destruction

In such cases, no refund will be issued, and additional shipping fees may apply.

1.10. International Returns & Re-entry Fees

Customers returning items from outside Italy are responsible for all return shipping costs, including any import duties, VAT, or customs fees charged when re-entering Italy.

These fees are non-refundable.